Know the moment anyone talks about your business online.
We monitor Google, Yelp, Facebook, and BBB around the clock. The moment a new review or mention appears, we flag it and have a drafted response ready within the hour.
The Problem
A single unanswered negative review can cost you dozens of jobs. Potential customers read reviews before they call — and when they see a complaint with no response, they assume that's how you treat all your customers.
Most business owners find out about a bad review weeks after it was posted — if they find out at all. By then, the damage is done. You need to know immediately, and you need a professional response ready before anyone else reads it.
How It Works
We monitor 24/7
Our system watches Google, Yelp, Facebook, and BBB around the clock — nights, weekends, holidays. The moment a new review or mention appears, we catch it.
Instant alert
You get notified immediately when a new review comes in. Positive or negative, you always know what's being said about your business.
Response drafted within 1 hour
We write a professional, on-brand response within the hour. For negative reviews, we draft something that de-escalates, shows accountability, and signals to readers that you care.
You approve or we auto-post
Depending on your preference, you approve the response or we post automatically. Either way, no review goes unanswered.
Monthly reputation report
Every month you get a summary of your review activity, average rating trends, platform breakdown, and any reputation flags worth knowing about.
What You Get
- →24/7 monitoring across Google, Yelp, Facebook, and BBB
- →Instant alerts the moment any review or mention appears
- →Professional response drafts within 1 hour of every new review
- →Approval workflow or auto-post — your choice
- →Monthly reputation report with trend tracking
- →Guidance on handling false reviews and removal requests
- →Consistent brand voice across all platforms
Common Questions
What platforms do you monitor?
Google Business Profile, Yelp, Facebook, and the Better Business Bureau (BBB). These are the four platforms that matter most for local service businesses in Texas. We can discuss additional platforms based on your industry.
How fast do you respond?
We have a drafted response ready within one hour of any new review or mention appearing. For negative reviews, we treat it as urgent and prioritize the draft immediately.
Do I have to approve every response?
Your choice. We can send responses automatically once you've approved the tone and templates, or we can send every draft to you for a quick thumbs-up before it posts. Most clients start with approval-required and switch to auto-post after a few months once they trust the voice we've built.
What if someone posts something false?
We flag it, draft a professional response, and walk you through your options — including how to formally request removal from Google or Yelp for reviews that violate their policies. We've handled this before and know what works.
Never get caught off guard again
Let's set up 24/7 reputation monitoring for your Texas service business. Takes about 15 minutes to walk through.
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